Alabama Personal Emergency Response System (PERS) Provider Manual

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The Alabama Personal Emergency Response System (PERS) Provider Manual provides a comprehensive framework for operating a state-compliant agency that delivers personal emergency response system (PERS) services to individuals with disabilities, seniors, and those at risk of medical emergencies in Alabama. This manual aligns with the Alabama Department of Public Health (ADPH) regulations, the Alabama Medicaid Home and Community-Based Services (HCBS) Waiver guidelines, and federal requirements under 42 CFR Part 440 and 42 CFR Part 441, ensuring full compliance with state and federal service standards. It includes policies on licensing, client eligibility and rights, device installation and monitoring, response protocols, equipment maintenance, service documentation, staff training, emergency preparedness, and quality assurance, supporting agencies in meeting Medicaid waiver program requirements, state licensure, and accreditation standards. The manual serves as a guide for providing high-quality PERS services while adhering to Alabama’s regulatory framework for provider agencies.