California Personal Assistance Services Policy Manual
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The California Personal Assistance Services Policy Manual provides a comprehensive framework for the delivery of non-medical, in-home support services to individuals with disabilities, chronic conditions, and age-related needs throughout the state of California. This manual aligns with the regulatory requirements of the California Department of Developmental Services (DDS), the California Department of Social Services (CDSS), the California Department of Health Care Services (DHCS), and applicable regional center and In-Home Supportive Services (IHSS) program guidelines. It also incorporates federal standards under the Americans with Disabilities Act (ADA), the Older Americans Act (OAA), and Medicaid Home and Community-Based Services (HCBS) Waiver programs. The manual outlines policies and procedures related to eligibility determination, person-centered planning, assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs), staff qualifications and training, documentation and reporting, client rights and protections, cultural and linguistic competency, emergency protocols, and quality assurance. Services are designed to promote safety, dignity, and independence, allowing individuals to remain in their homes and participate fully in their communities. As both an operational and compliance resource, the California Personal Assistance Services Policy Manual ensures that providers deliver consistent, high-quality, person-centered care in accordance with all applicable state and federal regulations—supporting individual autonomy, caregiver sustainability, and long-term community living.