Connecticut Emergency Response Services Policy Manual

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The Connecticut Emergency Response Services Policy Manual provides a comprehensive operational framework for agencies delivering Personal Emergency Response System (PERS) services to individuals with disabilities, chronic conditions, or functional limitations who are at risk of medical or safety emergencies while living independently. It ensures compliance with the Connecticut General Statutes § 17b-342, and aligns with policies set forth by the Connecticut Department of Social Services (DSS) under the Connecticut Home Care Program for Elders (CHCPE) and applicable Medicaid waiver programs, including the Community First Choice (CFC) option. The manual also reflects federal Home and Community-Based Services (HCBS) standards under 42 CFR § 441.530. It includes policies and procedures for device installation and activation, emergency call response protocols, client training, equipment maintenance, documentation standards, client rights, and quality assurance protocols. By following this manual, providers can ensure timely, reliable, and fully compliant emergency response services that promote safety, autonomy, and peace of mind for vulnerable individuals across Connecticut.