Delaware Case Management Policy Manual

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The Delaware Case Management Service Policy Manual provides a comprehensive framework for the delivery of person-centered case management services to individuals with disabilities, behavioral health needs, chronic conditions, and aging populations across the state of Delaware. This manual aligns with regulatory requirements established by Delaware Health and Social Services (DHSS), including the Division of Services for Aging and Adults with Physical Disabilities (DSAAPD), the Division of Developmental Disabilities Services (DDDS), the Division of Substance Abuse and Mental Health (DSAMH), and the Division of Medicaid & Medical Assistance (DMMA). It also incorporates relevant federal standards under the Medicaid Home and Community-Based Services (HCBS) Waiver programs, the Older Americans Act, and the Centers for Medicare & Medicaid Services (CMS) guidelines. The manual outlines policies and procedures for intake and eligibility determination, needs assessment, person-centered service planning, referral and coordination of services, monitoring and follow-up, documentation standards, client rights and confidentiality, risk management, and quality assurance. It is designed to support case managers in delivering coordinated, timely, and responsive services that promote independence, choice, and community inclusion. Serving as a key operational and compliance resource, the Delaware Case Management Services Policy Manual ensures that providers adhere to state and federal guidelines while supporting individuals in navigating systems of care and achieving their personal goals.