Delaware Personal Assistance Service Policy Manual

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The Delaware Personal Assistance Service Policy Manual provides a comprehensive framework for operating a state-compliant agency delivering non-skilled personal assistance and support services to individuals in Delaware. This manual aligns with the Delaware Administrative Code Title 16, the regulations of the Delaware Department of Health and Social Services (DHSS), Division of Services for Aging and Adults with Physical Disabilities (DSAAPD), and applicable Medicaid Home and Community-Based Services (HCBS) waiver requirements to ensure full regulatory compliance. It includes policies on licensing, service documentation, caregiver responsibilities, client care standards, infection control, client rights, emergency preparedness, and quality assurance, supporting agencies in meeting state licensure, Medicaid certification, and accreditation requirements. The manual serves as a guide for maintaining high-quality, person-centered care while adhering to Delaware’s regulatory framework for personal assistance service providers.