Florida Adult Health Transportation Policy Manual

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The Florida Adult Health Transportation Policy Manual provides a comprehensive framework for the delivery of non-emergency transportation services to older adults and individuals with disabilities or chronic health conditions across the state of Florida. This manual aligns with the regulatory requirements of the Florida Agency for Health Care Administration (AHCA), the Florida Department of Elder Affairs (DOEA), and the Florida Commission for the Transportation Disadvantaged (CTD). It also incorporates applicable federal guidelines under the Americans with Disabilities Act (ADA), the Older Americans Act (OAA), and Medicaid Non-Emergency Medical Transportation (NEMT) standards. The manual outlines policies and procedures related to service eligibility, trip scheduling and coordination, driver qualifications and training, vehicle safety and maintenance, documentation and reporting, incident and emergency response, client rights and protections, infection control, and quality assurance. Transportation services may include rides to medical appointments, adult day health programs, pharmacies, and other essential community services that support health and independence. As both an operational and compliance guide, the Florida Adult Health Transportation Policy Manual ensures that providers deliver safe, reliable, and person-centered transportation in accordance with state and federal requirements—supporting mobility, access to care, and quality of life for Florida’s adult populations.