Florida Behavioral Health Services Policy Manual

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The Florida Behavioral Health Agency Policy Manual provides a comprehensive framework for the delivery of mental health and substance use disorder services to individuals of all ages across the state of Florida. This manual aligns with the regulatory standards of the Florida Department of Children and Families (DCF), the Florida Agency for Health Care Administration (AHCA), and the Florida Medicaid Behavioral Health Services Coverage Policy. It also incorporates applicable federal guidelines under the Substance Abuse and Mental Health Services Administration (SAMHSA), the Americans with Disabilities Act (ADA), the Mental Health Parity and Addiction Equity Act (MHPAEA), and the Centers for Medicare & Medicaid Services (CMS). The manual outlines detailed policies and procedures for service eligibility, intake and assessment, individualized treatment planning, outpatient and residential services, crisis intervention, medication management, co-occurring disorder treatment, provider qualifications, clinical documentation, confidentiality and client rights, safety and emergency protocols, and quality assurance practices. It is designed to support behavioral health providers in delivering evidence-based, trauma-informed, and person-centered services that promote recovery, resilience, and community integration. As both a regulatory compliance and operational guide, the Florida Behavioral Health Services Policy Manual ensures that providers meet all state and federal requirements while delivering high-quality care that addresses the complex behavioral health needs of Florida’s diverse population.