Florida Personal Assistance Services Policy Manual

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The Florida Personal Assistance Agency Policy Manual provides a comprehensive operational and compliance framework for agencies and providers delivering personal assistance services to individuals with disabilities, chronic conditions, and aging adults throughout the state of Florida. This manual is aligned with regulations set forth by the Florida Agency for Health Care Administration (AHCA), the Agency for Persons with Disabilities (APD), the Florida Department of Elder Affairs (DOEA), and incorporates applicable Medicaid guidelines, including those under the Florida Medicaid Home and Community-Based Services (HCBS) Waiver programs. It also reflects federal standards under the Americans with Disabilities Act (ADA), the Older Americans Act (OAA), and the Centers for Medicare & Medicaid Services (CMS). The manual outlines policies and procedures related to service eligibility, care planning, personal care task performance (such as bathing, dressing, mobility assistance, and toileting), provider qualifications and training, client rights and confidentiality, documentation and reporting, incident management, infection control, and quality assurance. It is designed to guide providers in delivering safe, respectful, and person-centered support that promotes independence and prevents unnecessary institutionalization. Serving as both an operational guide and compliance resource, the Florida Personal Assistance Services Policy Manual ensures that service providers meet all applicable state and federal requirements while upholding the dignity, health, and autonomy of individuals receiving personal assistance services.