Indiana Guideline Services Policy Manual
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The Indiana Guideline Services Policy Manual serves as a foundational resource that establishes standardized procedures, protocols, and expectations for the delivery of health and human services across various programs administered within the State of Indiana. This manual aligns with the Indiana Administrative Code (IAC), policies and regulations issued by the Indiana Family and Social Services Administration (FSSA), and applicable federal statutes and regulations including 42 CFR Parts 430–441, which govern Medicaid and Home and Community-Based Services (HCBS).
These manual outlines key guidelines related to provider qualifications, eligibility determinations, service authorization processes, person-centered service planning, compliance with documentation and billing requirements, participant rights and responsibilities, and quality assurance and program integrity standards. The manual also provides directions on the implementation of best practices, interagency collaboration, and regulatory compliance across a wide range of services, including but not limited to case management, personal care, behavioral health, community integration, and assistive technology.
The manual is designed for use by service providers, case managers, administrators, and oversight agencies, the Indiana Guideline Services Policy Manual ensures consistent, equitable, and effective service delivery statewide. It supports regulatory adherence, operational transparency, and the goal of promoting positive outcomes, independence, and quality of life for individuals receiving services throughout Indiana’s community-based and institutional care systems.