Louisiana Case Management Services Policy Manual

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The Louisiana Case Management Services Policy Manual provides a comprehensive operational framework for agencies that coordinate and oversee individualized care plans and service delivery for individuals with disabilities, chronic conditions, or complex support needs. It ensures compliance with the Louisiana Administrative Code (LAC) Title 50, Part XV and Part XXI, and aligns with the Louisiana Medicaid Services Manual, as well as policies established by the Louisiana Department of Health (LDH), the Office for Citizens with Developmental Disabilities (OCDD), and the Office of Aging and Adult Services (OAAS). The manual supports case management responsibilities under waiver programs such as the Residential Options Waiver (ROW), Supports Waiver, Children’s Choice Waiver, and Community Choices Waiver. It includes policies and procedures for comprehensive assessments, person-centered service planning, interagency coordination, participant advocacy, documentation, client rights, incident reporting, and quality assurance protocols. By following this manual, case management providers ensure timely, coordinated, and person-centered care while maintaining full compliance with Louisiana’s regulatory framework.