Louisiana Service Coordination Provider Policy Manual

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The Louisiana Service Coordination Provider Policy Manual provides a comprehensive operational framework for agencies responsible for coordinating services and supports for individuals with developmental disabilities, chronic conditions, or complex care needs. It ensures compliance with the Louisiana Administrative Code (LAC) Title 50, Part XXI, and aligns with the Louisiana Medicaid Services Manual, along with policies set forth by the Louisiana Department of Health (LDH) and the Office for Citizens with Developmental Disabilities (OCDD). The manual supports service coordination responsibilities within waiver programs such as the Residential Options Waiver (ROW), Supports Waiver, and Children’s Choice Waiver. It includes policies and procedures for comprehensive needs assessments, individualized service planning, resource linkage, interdisciplinary team facilitation, documentation standards, participant rights, monitoring protocols, and quality assurance practices. By following this manual, service coordination providers can ensure timely, person-centered, and fully compliant care coordination in alignment with Louisiana’s regulatory framework.