Maine Case Management Agency Policy Manual

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The Maine Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with developmental disabilities, intellectual disabilities, behavioral health needs, chronic illnesses, or other support needs in Maine. This manual aligns with the regulations established by the Maine Department of Health and Human Services (DHHS), including the Office of Aging and Disability Services (OADS), the Office of Behavioral Health (OBH), and the MaineCare Benefits Manual. It also ensures compliance with Medicaid waiver programs, such as the Section 21 Home and Community-Based Services (HCBS) Waiver, Section 29 Support Waiver, and other state-funded service programs. The manual includes policies and procedures covering agency licensing and certification, client eligibility and intake, comprehensive assessments, person-centered service planning, care coordination, referral management, interdisciplinary collaboration, staff qualifications and training, client rights and protections, documentation and billing, emergency preparedness, incident management, and quality assurance. It emphasizes individualized, goal-oriented support designed to promote independence, community integration, and overall well-being. This manual serves as a foundational resource for case management agencies in Maine, ensuring the delivery of high-quality, compliant services that empower individuals and families to access and navigate the resources and supports they need.