Maine Supported Employment Agency Policy Manual

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The Maine Supported Employment Agency Policy Manual provides a comprehensive operational framework for agencies delivering supported employment services to individuals with disabilities in Maine. This manual aligns with the regulations established by the Maine Department of Health and Human Services (DHHS), including the Office of Aging and Disability Services (OADS) and the Bureau of Rehabilitation Services (BRS). It also ensures compliance with Medicaid waiver programs, such as the Section 21 Home and Community-Based Services Waiver, Section 29 Support Waiver, and other state and federal employment initiatives, including the Workforce Innovation and Opportunity Act (WIOA).
The manual includes policies and procedures governing agency licensing and certification, participant eligibility and intake, person-centered employment planning, job development and coaching, workplace support and accommodations, staff qualifications and training, client rights and protections, health and safety standards, data collection and reporting, service documentation and billing, and quality assurance. It emphasizes the delivery of individualized, community-based employment services that promote competitive, integrated employment for people with disabilities. This manual serves as a foundational resource for supported employment agencies in Maine, ensuring the delivery of high-quality, compliant services that empower individuals to achieve their employment goals, enhance their independence, and contribute meaningfully to their communities.