Maryland Family Support Agency Policy Manual

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The Maryland Family Support Agency Policy Manual provides a comprehensive framework for the operation of state-compliant agencies delivering family support services to individuals with developmental disabilities, intellectual disabilities, or other support needs and their families in Maryland. This manual aligns with the Code of Maryland Regulations (COMAR), including COMAR 10.22.12 and other relevant sections regulated by the Developmental Disabilities Administration (DDA) and the Maryland Department of Health (MDH). It also ensures compliance with applicable Medicaid waiver programs, such as the Family Supports Waiver and other state-funded initiatives. The manual includes policies and procedures covering agency licensing and certification, family-centered service planning, caregiver support and respite services, resource coordination, staff qualifications and training, client rights and confidentiality, health and safety standards, emergency preparedness, and quality assurance. It emphasizes the importance of person- and family-centered practices to empower families in supporting the well-being and independence of their loved ones. This manual serves as a foundational resource for family support agencies in Maryland, ensuring the delivery of compassionate, effective, and compliant services that strengthen family units and enhance community inclusion for individuals with disabilities.