Maryland Home Care Agency Policy Manual

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The Maryland Home Care Agency Policy Manual provides a comprehensive framework for the operation of state-compliant agencies delivering home care services to individuals of all ages in need of personal care, companionship, and assistance with activities of daily living in Maryland. This manual is aligned with the Code of Maryland Regulations (COMAR), specifically COMAR 10.07.05 and 10.09.36, as well as the regulations established by the Maryland Department of Health (MDH). It also ensures compliance with Medicaid programs, including the Community First Choice (CFC) and Community Options Waiver, and applicable federal guidelines. The manual includes policies and procedures governing agency licensing and certification, client intake and assessment, care plan development, caregiver qualifications and training, service delivery standards, infection control, client rights and confidentiality, emergency preparedness, and quality assurance. It supports agencies in providing person-centered, compassionate care that enhances the safety, well-being, and independence of individuals in their homes. This manual serves as an essential resource for home care providers in Maryland, ensuring the delivery of high-quality, compliant services while maintaining the dignity and autonomy of clients receiving care.