Michigan Case Management Agency Policy Manual

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The Michigan Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with developmental disabilities, intellectual disabilities, chronic illnesses, behavioral health needs, or other support requirements in Michigan. This manual aligns with the regulations established by the Michigan Department of Health and Human Services (MDHHS), including the Michigan Medicaid Provider Manual and the Behavioral Health and Developmental Disabilities Administration (BHDDA). It also ensures compliance with Medicaid waiver programs such as the MI Choice Waiver Program, the Home and Community-Based Services (HCBS) Waiver, and other state and federally funded initiatives. The manual includes policies and procedures governing agency licensing and certification, participant eligibility and intake, comprehensive assessments, person-centered service planning, care coordination, referral management, interdisciplinary collaboration, staff qualifications and training, client rights and protections, emergency preparedness, incident management, documentation and billing, and quality assurance. It emphasizes a collaborative, individualized approach to case management that connects individuals to appropriate services and supports, promotes self-determination, and enhances overall well-being.
This manual serves as a foundational resource for case management agencies in Michigan, ensuring the delivery of high-quality, compliant services that empower individuals to access necessary resources, navigate complex systems of care, and achieve their personal goals.