New Mexico Case Management Agency Policy Manual

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The New Mexico Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services in accordance with New Mexico state regulations and federal requirements. This manual aligns with the New Mexico Administrative Code (NMAC), including Title 8, Chapter 307, and other applicable sections, as well as the guidelines set forth by the New Mexico Human Services Department (HSD), Medicaid Managed Care Organizations (MCOs), and the Centers for Medicare & Medicaid Services (CMS) when relevant. It outlines essential policies on agency licensing, service delivery standards, client assessment and care planning, documentation requirements, client rights, cultural competency, emergency preparedness, and quality management. This manual supports agencies in achieving and maintaining compliance with Medicaid case management standards, ensuring high-quality, person-centered services. It serves as a vital resource for maintaining operational integrity, promoting client well-being, and meeting both state and federal oversight requirements for case management agencies in New Mexico.