New York Assistive Technology (AT) Agency Policy Manual

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The New York Assistive Technology (AT) Agency Policy Manual provides a comprehensive operational framework for agencies delivering assistive technology services to individuals with disabilities, chronic health conditions, or age-related limitations across the State of New York. This manual aligns with regulations established by the New York State Department of Health (NYSDOH), the Office for People With Developmental Disabilities (OPWDD), and the State Education Department (NYSED), and complies with Medicaid Home and Community-Based Services (HCBS) waiver programs, the Individuals with Disabilities Education Act (IDEA), and the federal Assistive Technology Act. The manual includes policies and procedures governing agency enrollment and credentialing, participant eligibility and needs assessment, assistive technology evaluations, device selection and customization, procurement and installation, user training and technical support, ongoing maintenance and repair, staff qualifications and continuing education, participant rights and protections, accessibility and safety standards, documentation and billing, incident reporting, and quality assurance. It emphasizes a person-centered, functional approach to enhancing independence, communication, learning, mobility, and daily living through tailored technology solutions in home, school, work, and community environments. This manual serves as a foundational resource for assistive technology providers in New York, ensuring the delivery of high-quality, compliant, and individualized services that promote self-sufficiency, inclusion, and quality of life.