Rhode Island Adult Health Transportation Agency Policy Manual
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The Rhode Island Adult Health Transportation Agency Policy Manual provides a comprehensive framework for the delivery of non-emergency medical transportation (NEMT) services to adults with disabilities, chronic health conditions, or age-related impairments across the state of Rhode Island. This manual aligns with regulatory requirements set by the Rhode Island Department of Health (DOH), the Rhode Island Executive Office of Health and Human Services (EOHHS), and the Rhode Island Department of Transportation (RIDOT). It also incorporates federal guidelines under the Americans with Disabilities Act (ADA), Medicaid Non-Emergency Medical Transportation (NEMT) standards, and the Older Americans Act (OAA). The manual outlines policies and procedures related to service eligibility, trip scheduling and coordination, driver qualifications and training, vehicle safety and maintenance, client rights, documentation and reporting standards, safety protocols, emergency response procedures, and quality assurance. Transportation services are designed to support individuals in accessing essential medical care, including doctor’s appointments, pharmacies, adult day care programs, and other healthcare services, ensuring timely, reliable, and safe transportation. As both an operational and compliance resource, the Rhode Island Adult Health Transportation Agency Policy Manual ensures that providers meet all applicable state and federal regulations while delivering safe, reliable, and person-centered transportation services that promote access to care, independence, and overall well-being for individuals with health-related transportation needs.