South Carolina Telemonitoring Agency Policy Manual
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The South Carolina Telemonitoring Agency Policy Manual provides a comprehensive operational framework for agencies delivering telemonitoring and remote patient monitoring (RPM) services to individuals with chronic health conditions, disabilities, or complex medical needs in South Carolina. This manual aligns with the regulations established by the South Carolina Department of Health and Human Services (SCDHHS), the South Carolina Department of Health and Environmental Control (DHEC), and applicable Medicaid programs, including services authorized under Home and Community-Based Services (HCBS) waivers and state plan options. The manual includes policies and procedures governing agency enrollment and approval, participant eligibility and referral, device procurement and installation, health data collection and transmission protocols, clinical monitoring standards, care coordination procedures, staff qualifications and training, participant rights and informed consent, emergency protocols, cybersecurity and data privacy compliance (including HIPAA), service documentation and billing, incident reporting, and performance monitoring. It promotes proactive, person-centered care using technology to manage conditions such as heart failure, diabetes, COPD, and other chronic illnesses, while reducing hospital readmissions and improving quality of life. This manual serves as a foundational resource for telemonitoring agencies in South Carolina, ensuring the delivery of high-quality, secure, and compliant services that enable individuals to receive timely support, increase health independence, and remain safely in their homes.