Tennessee Family Model Residential Support Agency Policy Manual

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The Tennessee Family Model Residential Support Agency Policy Manual provides a structured and comprehensive framework for operating a state-compliant agency that delivers residential and supportive services to individuals with intellectual and developmental disabilities in Tennessee. This manual is developed in alignment with the rules and regulations set forth by the Tennessee Department of Intellectual and Developmental Disabilities (DIDD) and adheres to applicable provisions of the Tennessee Rules and Regulations (Tenn. Comp. R. & Regs.), HCBS Waiver requirements, and other relevant federal and state oversight standards.
The manual includes policies covering provider licensure, participant rights, individualized support planning, staff training and qualifications, health and safety protocols, medication administration, incident reporting, behavioral support, emergency preparedness, and ongoing quality improvement. It is designed to support agencies in achieving and maintaining compliance with DIDD provider requirements while promoting safe, person-centered, and community-integrated living arrangements under the Family Model Residential Support system.
This policy manual serves as an operational guide for ensuring high-quality care and support for individuals in family-based residential settings, while upholding Tennessee’s regulatory expectations for service delivery, oversight, and accountability.