Tennessee Homemaker Agency Policy Manual

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The Tennessee Homemaker Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-medical, in-home support services to individuals in Tennessee. This manual is developed in alignment with the Tennessee Department of Health regulations, the Tennessee Department of Human Services standards, and applicable sections of the Tennessee Code Annotated (TCA) to ensure compliance with all state licensure and service delivery requirements.
The manual outlines essential policies and procedures for service provision, staff qualifications and training, client rights and responsibilities, documentation standards, risk management, emergency preparedness, and quality improvement. It also addresses administrative and operational guidelines to support agencies in maintaining compliance with state oversight bodies and, when applicable, meeting requirements for TennCare or other funding sources.
Serving as a foundational resource, the Tennessee Homemaker Agency Policy Manual helps agencies ensure the consistent delivery of safe, respectful, and high-quality homemaker services, while promoting client dignity, independence, and well-being within the regulatory framework of Tennessee.