Washington Adult Day Health Transportation Agency Policy Manual

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The Washington Adult Day Health Transportation Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency transportation services to individuals attending adult day health programs across Washington State. This manual aligns with the regulations established by the Washington State Department of Social and Health Services (DSHS), including the Aging and Long-Term Support Administration (ALTSA), and supports compliance with Medicaid Home and Community-Based Services (HCBS) programs such as Community First Choice (CFC), Medicaid Personal Care (MPC), and state-funded long-term care services. The manual includes policies and procedures governing agency licensing and enrollment, participant eligibility and ride scheduling, driver qualifications and background checks, vehicle safety and maintenance, ADA accessibility compliance, infection control, emergency preparedness, incident management, participant rights and protections, documentation and billing, and quality assurance. It emphasizes reliable, safe, and person-centered transportation to and from adult day health centers, ensuring continuity of care and access to critical health, social, and therapeutic services. This manual serves as a foundational resource for adult day health transportation providers in Washington, ensuring the delivery of high-quality, compliant services that reduce barriers to access, support community inclusion, and enhance the independence and well-being of participants.