Washington DC Case Management Agency Policy Manual

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The Washington D.C. Case Management Services Policy Manual provides a comprehensive operational framework for agencies and professionals delivering case management and service coordination to individuals with disabilities, seniors, and other eligible populations across the District of Columbia. This manual aligns with the regulations established by the D.C. Department on Disability Services (DDS), including the Developmental Disabilities Administration (DDA) and the Aging and Disability Resources Center (ADRC), as well as the Department of Health Care Finance (DHCF) for Medicaid beneficiaries, and the Department of Human Services (DHS) for various social service programs.
The manual includes policies and procedures governing comprehensive assessment, individualized service plan development and monitoring, service linkage and referral, advocacy, crisis intervention, interagency collaboration, participant rights and responsibilities, documentation and record-keeping, and quality assurance. It emphasizes the delivery of person-centered, coordinated, and outcome-oriented case management services that empower individuals to access necessary supports, achieve personal goals, and navigate complex service systems effectively. This manual serves as a foundational resource for case management providers in Washington D.C., ensuring the delivery of high-quality, compliant, and integrated services that promote independence, well-being, and community inclusion.