West Virginia Meal & Nutrition Agency Policy Manual
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The West Virginia Meal & Nutrition Agency Policy Manual provides a comprehensive operational framework for agencies delivering nutrition and meal services to older adults, individuals with disabilities, and others at nutritional risk across the State of West Virginia. This manual aligns with the regulations established by the West Virginia Department of Health and Human Resources (DHHR), including the Bureau of Senior Services (BoSS) and the Bureau for Medical Services (BMS), and complies with federal guidelines under the Older Americans Act (OAA), the Supplemental Nutrition Assistance Program (SNAP), and Medicaid Home and Community-Based Services (HCBS) waiver programs, such as the Aged and Disabled Waiver (ADW). The manual includes policies and procedures governing agency enrollment and compliance, participant eligibility and nutrition risk screening, home-delivered and congregate meal services, menu planning in accordance with USDA Dietary Guidelines, food safety and sanitation standards, culturally appropriate meal practices, staff and volunteer training, participant rights and protections, emergency meal planning, documentation and billing, incident reporting, and quality assurance. It emphasizes access to safe, nutritious meals that support health, reduce food insecurity, promote independence, and enhance quality of life—especially for individuals aging in place or living with limited mobility or chronic conditions. This manual serves as a foundational resource for meal and nutrition providers in West Virginia, ensuring the delivery of high-quality, compliant, and person-centered services that promote wellness, dignity, and community engagement.