Refund, Return & Revision Policy

Non-Refundable Deliverables

All policy and procedure manuals, training materials, templates, forms, and digital deliverables sold by The Waiver Consulting Group LLC ("WCG") are custom-built professional work products and are non-refundable once delivered.

Deliverables are prepared against your agency's specific state, licensing category, and program type. Once transmitted in editable digital format (DOCX, PDF, or via client portal), the intellectual property cannot be recovered, and refunds therefore cannot be issued after delivery.

What We Provide Instead of Refunds

Rather than refunds, WCG stands behind every deliverable with a layered support framework designed to resolve client concerns directly and keep your policy manual compliant over its entire useful life.

Pre-purchase consultation (free)

Before any purchase, we strongly encourage clients to book a complimentary consultation at waivergroup.com/videoappointment to confirm scope, state fit, and program applicability.

Tier-based revision and update support

Every order includes the support level associated with the tier purchased:

State-requested corrections

If a state licensing agency, surveyor, or accrediting body requests specific revisions to your manual as a condition of approval, WCG will implement those corrections at no additional cost, regardless of tier.

Defective deliverable remediation

A deliverable is considered defective if any of the following apply:

• Required policy sections cited in your order are missing from the final delivered file
• Regulatory citations reference the wrong state, wrong program type, or outdated code section
• Forms, templates, or editable fields are corrupted or non-functional
• The deliverable does not match the scope confirmed at order intake

Defective deliverables are remediated at no cost within 14 calendar days of delivery upon written notice to policies@waivergroup.com.

Cancellation Before Delivery

If you cancel your order in writing to policies@waivergroup.com within two (2) hours of order placement and no production work has begun, a full refund will be issued to the original payment method within 5–7 business days.

Given our 24-hour delivery guarantee, production often begins within minutes of order placement. Once any production work has begun, partial refunds may be available at WCG's discretion, calculated against work completed.

Disputes & Chargebacks

Billing concerns, delivery questions, or dissatisfaction should be directed to policies@waivergroup.com or 302.888.9172 x103 before initiating a chargeback.

Acceptance of This Policy

By placing an order, you acknowledge that:

1. Deliverables are digital, editable, and cannot be recovered after release
2. Post-delivery support is provided through revisions, corrections, and state-requested updates rather than refunds
3. Defects will be remediated at no cost within the 14-day notice window
4. Disputes will be addressed through direct communication with WCG prior to chargeback