The Waiver Consulting Group Policy Store is a comprehensive online library offering state-specific, professionally developed policy and procedure manuals for Medicaid Waiver, HCBS, home care, IDD services, group homes, and other healthcare providers.

Our manuals are designed for home and community-based service (HCBS) providers, home health agencies, group homes, personal care agencies, IDD waiver providers, behavioral health facilities, and other Medicaid-funded service organizations.

Yes! Every policy manual is customized to meet the regulations and licensing requirements of its respective state.

Yes! Our manuals align with state Medicaid requirements, CMS (Centers for Medicare & Medicaid Services) regulations, and accreditation standards, including ACHC, CHAP, and The Joint Commission.

Yes! Our manuals are state-compliant and ready for submission as part of your licensing application or renewal process.

Every policy manual purchased from us is backed by 20 years of experience in Medicaid Waiver, HCBS, and home care consulting. In addition, we assign a dedicated specialist to you, who will serve as your contact person in case you have questions or need further assistance. Our work is not done until your policies pass state approval—we’re with you all the way!

Browse our Policy Store and select your state and service type. Preview the Table of Contents before purchase. Complete payment via credit card, PayPal, or Stripe. After purchase, you will receive a customization link where you will enter your agency name, services, and logo (if applicable). We will customize your manual and send you the final version within 24 hours.

We accept major credit cards, ACH Transfer, Square, and Stripe for secure transactions.

Once payment is completed, you will receive a link to enter your agency information and upload your logo (if you have one). After submission, we will customize your manual and deliver the final version via email within 24 hours.

To protect our intellectual property, we only provide a preview of the Table of Contents before purchase. Get a preview of how our manuals generally look

Due to the digital nature of our products, all sales are final, and we do not offer refunds. If you have questions before purchasing, we encourage you to review the Table of Contents or contact us for clarification. Every policy manual purchased from us is backed by 20 years of experience in Medicaid Waiver, HCBS, and home care consulting. In addition, we assign a dedicated specialist to you, who will serve as your contact person in case you have questions or need further assistance. Our work is not done until your policies pass state approval—we’re with you all the way!

Yes! Our policy manuals are provided in Microsoft Word format, allowing you to customize them to fit your agency’s needs. However, you generally do not need to do any work on the policy manual we provide you. All of our policies come submission-ready. This is why after purchase we collect your agency information include administration and leadership structure and logo (if you have one) to do the finishing touch on your manual before sending it out to you for onward submission to the state.

Yes! Every manual includes a customization option, where we insert your agency name, services, and logo before sending you the final version. If you require further modifications, we offer customized policy development services—contact us for pricing.

We update our policy manuals annually or as required by state regulatory changes.

Yes! Each manual includes comprehensive policies, operational procedures, and best practices to help agencies maintain compliance and efficiency.

Yes! Our manuals include policies on employee orientation, training, and competency evaluations based on state and Medicaid requirements.

We offer consulting services to help agencies implement, customize, and train staff on their policies. Contact us for details.

Yes! We offer end-to-end licensing support, including policy development, business structuring, and compliance consulting.

Yes! We provide bulk discounts for agencies purchasing multiple manuals. Contact us for special pricing.

If there are major regulatory changes, we offer manual update services at no extra charge for returning customers with policies needing updates.

For assistance, please contact us at: 📧 Email: policies@waivergroup.com 📞 Phone: 302.888.9172 🌐 Website: www.waivergroup.com

No, downloads are only available after payment. However, you can preview the Table of Contents before purchasing.

To protect our intellectual property, all manuals are: ✔ Watermarked and digitally secured ✔ Non-downloadable before payment ✔ Monitored for unauthorized distribution

No. Each purchase is licensed for a single organization only. Unauthorized distribution or resale is strictly prohibited.