Adult Health Transportation Service Manual

ABOUT THIS POLICY MANUAL
 
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The North Dakota Adult Health Transportation Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical transportation and related support services to adults throughout North Dakota. This manual aligns with the North Dakota Administrative Code (NDAC), relevant provisions of the North Dakota Department of Health and Human Services (NDHHS), and Medicaid Transportation Program guidelines to ensure full regulatory compliance.
 
The manual includes policies on licensing and certification, driver and vehicle standards, service delivery protocols, client safety and rights, documentation and reporting procedures, emergency preparedness, infection prevention practices, and quality assurance measures. It is designed to help agencies meet state licensure and Medicaid program requirements while promoting safe, reliable, and person-centered transportation services for adult clients.
 
Serving as a key compliance and quality resource, the manual supports agencies in maintaining high service standards and accountability within the regulatory framework governing adult health transportation in North Dakota