Arizona Case Management Services Policy Manual

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The Arizona Case Management Services Policy Manual provides a comprehensive operational framework for agencies responsible for coordinating care and services for individuals with developmental disabilities, chronic conditions, or complex support needs in Arizona. It ensures compliance with the Arizona Administrative Code (A.A.C.) Title 9, Chapter 21, and aligns with the AHCCCS Medical Policy Manual (AMPM) Chapters 1600 and 250, under the Arizona Health Care Cost Containment System (AHCCCS). The manual also supports adherence to service coordination standards outlined by the Arizona Department of Economic Security (DES) Division of Developmental Disabilities (DDD) for Home and Community-Based Services (HCBS). It includes policies and procedures for comprehensive needs assessment, service planning, resource coordination, interdisciplinary team facilitation, documentation standards, client rights, incident reporting, monitoring, and quality assurance. By following this manual, agencies can ensure consistent, person-centered, and compliant delivery of case management services across Arizona’s integrated care system.