Delaware Adult health Transportation Policy Manual

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The Delaware Adult Health Transportation Service Policy Manual provides a comprehensive operational and compliance framework for agencies delivering non-emergency medical and non-medical transportation services to adults with disabilities, chronic health conditions, and aging individuals across Delaware. This manual aligns with the regulatory requirements of Delaware Health and Social Services (DHSS), including the Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) and the Division of Medicaid & Medical Assistance (DMMA). It also incorporates applicable federal standards, including Medicaid Non-Emergency Medical Transportation (NEMT) guidelines and Americans with Disabilities Act (ADA) transportation provisions. The manual outlines key policies and procedures related to service eligibility, trip scheduling, driver qualifications and training, vehicle safety and maintenance, consumer rights and protections, documentation and reporting, incident response, infection control, and quality assurance. It is designed to guide transportation providers in delivering safe, reliable, and person-centered services that support access to healthcare, community services, and social engagement. As both a compliance tool and operational guide, the Delaware Adult Health Transportation Services Policy Manual ensures that providers meet all state and federal requirements while promoting mobility, independence, and quality of life for adult service recipients.