Georgia Adult Health Transportation Services Policy Manual

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The Georgia Adult Health Transportation Services Policy Manual provides a comprehensive framework for agencies delivering transportation services to adults requiring access to healthcare facilities, adult day programs, and other essential community services in Georgia. This manual aligns with the Georgia Department of Community Health (DCH) regulations, Medicaid Non-Emergency Medical Transportation (NEMT) guidelines, and other applicable state and federal standards to ensure compliance with service delivery, documentation, and quality assurance requirements. The manual includes policies on eligibility determination, scheduling and coordination of transportation services, vehicle maintenance and safety standards, driver qualifications and training, client rights, emergency protocols, documentation requirements, and program evaluation. It emphasizes adherence to safety protocols and accessibility standards to ensure that transportation services meet the needs of individuals with disabilities or mobility challenges while promoting timely access to healthcare and community-based supports. This policy manual serves as a vital resource for agencies delivering Adult Health Transportation Services aimed at enhancing independence and improving access to essential services.