Hawaii Chore Services Policy Manual

ABOUT THIS POLICY MANUAL
 
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The Hawaii Chore Services Provider Policy Manual establishes a comprehensive framework for operating a state-compliant agency delivering chore services to eligible individuals in Hawaii. This manual aligns with the Hawaii Administrative Rules (HAR) Chapter 11-800, the Hawaii Revised Statutes §321-14.8, and applicable federal regulations to ensure full compliance with state and federal requirements.
 
It includes policies on licensing, service eligibility and scope, client rights, employee training, safety protocols, emergency preparedness, quality assurance, and documentation standards. The manual supports agencies in meeting state licensure requirements as outlined by the Office of Health Care Assurance (OHCA) and ensures adherence to Medicaid waiver program guidelines when applicable.
 
This policy manual serves as a guide for providing essential non-medical support services, such as household cleaning, laundry, grocery shopping, and minor home maintenance, to individuals who are unable to perform these tasks independently due to age, disability, or other qualifying conditions. It emphasizes compliance with service plans tailored to client needs, confidentiality standards, and continuous quality improvement to promote safe and supportive environments for clients while adhering to Hawaii’s regulatory framework for chore services providers.