Minnesota Case Management Agency Policy Manual

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The Minnesota Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with disabilities, mental health conditions, chronic illnesses, and other support needs in Minnesota. This manual aligns with the regulations established by the Minnesota Department of Human Services (DHS), including applicable sections of the Minnesota Health Care Programs (MHCP) Provider Manual and the Home and Community-Based Services (HCBS) standards. It also ensures compliance with Medicaid waiver programs such as the Community Access for Disability Inclusion (CADI) Waiver, Brain Injury (BI) Waiver, Developmental Disabilities (DD) Waiver, Elderly Waiver (EW), and other state-funded programs. The manual includes policies and procedures governing agency licensing and certification, participant eligibility and intake, comprehensive assessments, person-centered service planning, care coordination, referral management, interdisciplinary collaboration, staff qualifications and training, client rights and protections, incident management, emergency preparedness, documentation and billing, and quality assurance. It emphasizes a person-centered approach that supports individuals in accessing appropriate services, achieving personal goals, and maintaining independence within their communities. This manual serves as a foundational resource for case management agencies in Minnesota, ensuring the delivery of high-quality, compliant services that empower individuals to navigate complex service systems and receive the support they need to thrive.