Missouri Support Broker Agency Policy Manual

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The Missouri Support Broker Agency Policy Manual provides a comprehensive operational framework for agencies delivering support broker services to individuals with disabilities, older adults, and their families in Missouri. This manual aligns with the regulations established by the Missouri Department of Health and Senior Services (DHSS) and the Missouri Department of Mental Health (DMH), including applicable sections of the Missouri Medicaid Provider Manual and state licensing standards. It also ensures compliance with Medicaid waiver programs such as the Aged and Disabled Waiver, the Independent Living Waiver, and the Comprehensive Waiver, as well as other self-directed service programs. The manual includes policies and procedures governing agency licensing and certification, participant eligibility and assessment, person-centered planning, budget and financial management support, service coordination, conflict-free support brokerage, staff qualifications and training, client rights and protections, documentation and billing, incident management, and quality assurance. It promotes a self-directed approach to care, empowering individuals to manage their own services and supports with guidance and advocacy from qualified support brokers. This manual serves as a foundational resource for support broker agencies in Missouri, ensuring the delivery of high-quality, compliant services that enhance individual choice, independence, and self-determination.