North Carolina Vehicle Modification Agency Policy Manual
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The North Carolina Vehicle Modification Agency Policy Manual provides a comprehensive operational framework for agencies delivering vehicle modification services to individuals with disabilities and mobility-related needs across the State of North Carolina. This manual aligns with regulations established by the North Carolina Department of Health and Human Services (NCDHHS), including the Division of Medical Assistance (NC Medicaid) and the Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS), and complies with Medicaid Home and Community-Based Services (HCBS) Waiver programs such as the 1915(c) Innovations Waiver. The manual includes policies and procedures governing provider enrollment and approval, participant eligibility and functional needs assessment, vehicle evaluation and suitability review, development of cost-effective and ADA-compliant modification plans, coordination with certified vendors and mechanics, installation oversight, inspection and safety testing, staff training and qualifications, participant rights and protections, documentation and billing processes, incident reporting, and quality assurance. Vehicle modifications may include wheelchair lifts, hand controls, lowered floors, ramps, safety restraints, and other adaptive equipment necessary to enable individuals to access employment, healthcare, and community resources independently. This manual serves as a foundational resource for vehicle modification providers in North Carolina, ensuring the delivery of high-quality, safe, and compliant services that enhance mobility, independence, and full participation in community life.