South Dakota Adult Health Transportation Agency Policy Manual

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The South Dakota Adult Health Transportation Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical transportation (NEMT) and health-related transportation services to adults with disabilities, chronic illnesses, and aging-related needs in South Dakota. This manual aligns with the regulations established by the South Dakota Department of Human Services (DHS), the South Dakota Department of Social Services (DSS), and the Division of Medical Services. It ensures compliance with applicable Medicaid transportation policies and Home and Community-Based Services (HCBS) waiver requirements. The manual includes policies and procedures governing agency licensing and enrollment, participant eligibility and scheduling, trip authorization and routing, driver qualifications and training, vehicle safety and maintenance standards, accessibility requirements, client rights and protections, infection control protocols, emergency procedures, incident reporting, documentation and billing, and quality assurance. It emphasizes safe, reliable, and person-centered transportation services that enable individuals to access medical appointments, therapy, adult day services, and other essential community-based supports. This manual serves as a foundational resource for adult health transportation providers in South Dakota, ensuring the delivery of high-quality, compliant services that promote access to care, support independence, and enhance the overall well-being of individuals who rely on transportation assistance.