South Dakota Case Management Agency Policy Manual
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The South Dakota Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with intellectual and developmental disabilities (I/DD), chronic health conditions, behavioral health needs, and aging-related support requirements across South Dakota. This manual aligns with the regulations established by the South Dakota Department of Human Services (DHS), including the Division of Developmental Disabilities and Long-Term Services and Supports, as well as the Department of Social Services (DSS). It ensures compliance with Medicaid Home and Community-Based Services (HCBS) waiver programs, including the CHOICES Waiver, Family Support 360, and other person-centered support initiatives. The manual includes policies and procedures governing agency enrollment and compliance, participant eligibility and intake, comprehensive assessments, individualized service planning, coordination of services and supports, referrals to community resources, interdisciplinary collaboration, staff qualifications and training, participant rights and protections, emergency preparedness, incident reporting, documentation and billing, and continuous quality assurance. It promotes a holistic, person-driven approach that empowers individuals to achieve greater independence, self-determination, and quality of life in the least restrictive environment. This manual serves as a foundational resource for case management agencies in South Dakota, ensuring the delivery of high-quality, compliant services that connect individuals and families with the resources and support systems they need to thrive in their homes and communities.