Case Management Agency Manual

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The North Dakota Case Management Services Policy Manual provides a comprehensive framework for the delivery of case management services across the state, ensuring alignment with The North Dakota Century Code, North Dakota Administrative Code (NDAC), and the policies and standards established by the North Dakota Department of Health and Human Services (NDHHS). This manual is designed to support agencies and individual providers in delivering consistent, person-centered, and outcomes-driven case management services to eligible populations, including individuals with disabilities, seniors, and those receiving Medicaid waiver services.
 
The manual outlines policies on provider qualifications, service authorization, care planning, documentation standards, coordination with interdisciplinary teams, client rights, reporting requirements, and quality assurance measures. It is developed to ensure compliance with federal and state regulations, including relevant sections of 42 CFR related to Medicaid case management services. By offering clear procedural guidance and compliance expectations, the manual helps providers maintain service integrity, ensure client safety, and achieve positive health and social outcomes. It serves as a key resource for navigating the regulatory landscape while promoting high-quality, person-centered case management across North Dakota.