Connecticut Case Management Services Policy Manual

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The Connecticut Case Management Services Policy Manual provides a comprehensive operational framework for agencies responsible for coordinating care and services for individuals with intellectual or developmental disabilities, chronic health conditions, or complex support needs. It ensures compliance with the Connecticut General Statutes § 17a-210 and aligns with policies established by the Connecticut Department of Developmental Services (DDS) and the Department of Social Services (DSS), including Medicaid-funded programs such as the Individual and Family Support (IFS) Waiver, the Comprehensive Supports Waiver, and the Community First Choice (CFC) State Plan Option. The manual also supports compliance with federal Home and Community-Based Services (HCBS) regulations under 42 CFR § 441.301. It includes policies and procedures for needs assessments, person-centered service planning, resource linkage, interdisciplinary team facilitation, documentation standards, client rights, incident reporting, and quality assurance protocols. By following this manual, providers ensure the delivery of timely, person-centered, and fully compliant case management services throughout Connecticut’s long-term services and supports system.