Michigan Home Care Agency Policy Manual

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The Michigan Home Care Agency Policy Manual provides a comprehensive operational framework for agencies delivering home care services to individuals of all ages who require assistance with activities of daily living (ADLs), instrumental activities of daily living (IADLs), and other supportive services in Michigan. This manual aligns with the regulations established by the Michigan Department of Health and Human Services (MDHHS), including the Michigan Medicaid Provider Manual and the licensing standards set forth by the Bureau of Community and Health Systems (BCHS). It also ensures compliance with Medicaid waiver programs such as the MI Choice Waiver Program, the Home and Community-Based Services (HCBS) Waiver, and other state-funded initiatives supporting home care services. The manual includes policies and procedures governing agency licensing and certification, client eligibility and assessment, individualized service planning, personal care assistance, homemaker and companion services, respite care, staff qualifications and training, client rights and protections, health and safety protocols, infection control, emergency preparedness, incident management, documentation and billing, and quality assurance. It emphasizes person-centered, compassionate care that enhances the independence, dignity, and well-being of clients in their own homes. This manual serves as a foundational resource for home care agencies in Michigan, ensuring the delivery of high-quality, compliant services that support individuals in maintaining their independence and quality of life within their communities.