Mississippi Case Management Agency Policy Manual
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The Mississippi Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with disabilities, chronic illnesses, mental health conditions, and other support needs in Mississippi. This manual aligns with the regulations established by the Mississippi Division of Medicaid (DOM) and the Mississippi Department of Human Services (MDHS), including applicable sections of the Mississippi Medicaid Provider Manual and state licensing standards. It also ensures compliance with Medicaid waiver programs such as the Elderly and Disabled (E&D) Waiver, the Intellectual Disabilities/Developmental Disabilities (ID/DD) Waiver, and the Independent Living Waiver. The manual includes policies and procedures governing agency licensing and certification, participant eligibility and intake, comprehensive assessments, person-centered service planning, care coordination, referral management, interdisciplinary collaboration, staff qualifications and training, client rights and protections, incident management, emergency preparedness, documentation and billing, and quality assurance. It promotes a collaborative, individualized approach to case management that connects individuals to appropriate services and supports, promotes self-determination, and enhances overall well-being. This manual serves as a foundational resource for case management agencies in Mississippi, ensuring the delivery of high-quality, compliant services that empower individuals to access necessary resources, navigate complex systems of care, and achieve their personal goals.