Nevada Adult Health Transportation Agency Policy Manual

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The Nevada Adult Health Transportation Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical and adult health-related transportation services to older adults, individuals with disabilities, and those with chronic health conditions across the State of Nevada. This manual aligns with the regulations established by the Nevada Department of Health and Human Services (DHHS), including the Aging and Disability Services Division (ADSD) and the Division of Health Care Financing and Policy (DHCFP), and complies with Medicaid guidelines and Home and Community-Based Services (HCBS) waiver program requirements. The manual includes policies and procedures governing provider enrollment and authorization, participant eligibility and transportation scheduling, driver qualifications and training, vehicle safety, accessibility and maintenance standards, ADA compliance, infection control, participant rights and protections, emergency protocols, incident reporting, documentation and billing, and continuous quality assurance. It emphasizes the delivery of safe, reliable, and person-centered transportation services that enable individuals to access medical appointments, adult day programs, therapy, and other essential health and community supports. This manual serves as a foundational resource for adult health transportation providers in Nevada, ensuring the delivery of high-quality, compliant services that support continuity of care, reduce barriers to access, and promote independence in the community.