New Hampshire Adult Health Agency Policy Manual

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The New Hampshire Adult Health Agency Policy Manual provides a comprehensive operational framework for agencies delivering adult health services to older adults, individuals with disabilities, and those with chronic health or behavioral conditions throughout New Hampshire. This manual aligns with the regulations established by the New Hampshire Department of Health and Human Services (DHHS), including the Bureau of Elderly and Adult Services (BEAS) and the Bureau of Developmental Services (BDS). It ensures compliance with Medicaid Home and Community-Based Services (HCBS) waiver programs such as the Choices for Independence (CFI) Waiver and the Developmental Disabilities (DD) Waiver, as well as applicable state licensing standards. The manual includes policies and procedures governing agency licensing and enrollment, participant eligibility and assessment, individualized service planning, delivery of skilled and non-skilled health sorts, chronic disease monitoring, personal care, medication support, behavioral health integration, staff qualifications and training, participant rights and protections, infection control, emergency preparedness, incident reporting, documentation and billing, and quality assurance. It promotes holistic, person-centered care that helps individuals remain healthy, independent, and active in their communities. This manual serves as a foundational resource for adult health agencies in New Hampshire, ensuring the delivery of high-quality, compliant services that support wellness, aging in place, and overall quality of life for participants.