New Hampshire Adult Health Transportation Agency Policy Manual

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The New Hampshire Adult Health Transportation Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical and health-related transportation services to older adults, individuals with disabilities, and others with mobility or chronic health needs across New Hampshire. This manual aligns with the regulations established by the New Hampshire Department of Health and Human Services (DHHS), including the Bureau of Elderly and Adult Services (BEAS), and complies with Medicaid transportation requirements and Home and Community-Based Services (HCBS) waiver programs such as the Choices for Independence (CFI) Waiver and the Developmental Disabilities (DD) Waiver. The manual includes policies and procedures governing agency certification and enrollment, participant eligibility and scheduling, trip coordination, driver qualifications and training, vehicle safety and maintenance, accessibility and ADA compliance, infection control protocols, emergency response procedures, participant rights and protections, documentation and billing, incident reporting, and continuous quality assurance. It emphasizes the delivery of safe, reliable, and person-centered transportation that enables access to medical appointments, adult day programs, therapies, and other essential health and community services. This manual serves as a foundational resource for adult health transportation providers in New Hampshire, ensuring the delivery of high-quality, compliant services that promote access to care, reduce barriers to independence, and support community living.