New Mexico Adult Health Transportation Agency Policy Manual

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The New Mexico Adult Health Transportation Agency Policy Manual provides a structured and comprehensive framework for operating a state-compliant agency that delivers non-emergency medical transportation (NEMT) and supportive health-related transportation services to adults in New Mexico. This manual aligns with the New Mexico Administrative Code (NMAC) Title 8, Chapter 324, the New Mexico Department of Health (NMDOH) standards, and Human Services Department (HSD) requirements, including those relevant to Medicaid NEMT services. It is also guided by federal regulations such as 42 CFR § 440.170 and 42 CFR § 431.53, where applicable, to ensure full compliance with state and federal mandates.
The manual includes policies and procedures on agency licensing and certification, driver and vehicle standards, transportation coordination, client safety and rights, service documentation, incident reporting, emergency preparedness, infection control during transport, and quality assurance measures. It supports agencies in achieving compliance with state licensure, Medicaid transportation provider enrollment, and any applicable accreditation standards.
Serving as both a regulatory and operational guide, this manual is designed to help New Mexico transportation providers deliver safe, accessible, and high-quality services that support adult clients’ access to essential healthcare services while remaining compliant with all applicable laws and standards.