New York Behavioral Health Agency Policy Manual
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The New York Behavioral Health Agency Policy Manual provides a comprehensive operational framework for agencies delivering mental health, substance use disorder and co-occurring behavioral health services to individuals and families across the State of New York. This manual aligns with the regulations established by the New York State Office of Mental Health (OMH), the Office of Addiction Services and Supports (OASAS), and the New York State Department of Health (NYSDOH). It also complies with Medicaid Managed Care and Health and Recovery Plan (HARP) standards, as well as federal requirements under the Mental Health Parity and Addiction Equity Act (MHPAEA). The manual includes policies and procedures governing agency licensure and enrollment, participant eligibility and intake, behavioral health screenings and assessments, person-centered treatment planning, outpatient and intensive outpatient services, psychiatric and medication management, crisis intervention and stabilization, peer and family support, integration with primary care, staff licensure and continuing education, participant rights and confidentiality, documentation and billing, incident reporting, emergency preparedness, and quality assurance. It emphasizes recovery-oriented, trauma-informed, and culturally responsive care that supports each individual’s goals for stability, wellness, and community integration. This manual serves as a foundational resource for behavioral health providers in New York, ensuring the delivery of high-quality, evidence-based, and person-centered services that promote mental health recovery and long-term resilience.