top of page

New York Case Management Agency Policy Manual

$2,500.00Price
ABOUT THIS POLICY MANUAL
 
✔ YOU DO No writing, no formatting, no headaches. WE DO ALL OF IT
✔ Full customization included—your agency details and logo, added by our team after purchase.
✔ Regulatory revisions? Or State requests an amendment? We cover them for free!
 
🔹 Buy your policy manual today and receive your customized version within 24 hours!
 
The New York Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management and care coordination services to individuals with disabilities, chronic health conditions, behavioral health needs, and aging-related challenges throughout the State of New York. This manual aligns with the regulations established by the New York State Department of Health (NYSDOH), the Office for People With Developmental Disabilities (OPWDD), the Office of Mental Health (OMH), and the Office for Aging (NYSOFA). It also complies with Medicaid Health Home services, Home and Community-Based Services (HCBS) waiver programs, and state plan services under New York Medicaid. The manual includes policies and procedures governing agency enrollment and certification, participant eligibility and intake, person-centered assessment and service planning, coordination of medical, behavioral, and long-term services and supports, interdisciplinary team collaboration, ongoing monitoring and reassessment, staff qualifications and training, participant rights and protections, documentation and billing, incident reporting, emergency protocols, and continuous quality assurance. It emphasizes conflict-free, individualized service delivery that supports independence, continuity of care, health equity, and access to the full range of community-based resources. This manual serves as a foundational resource for case management providers in New York, ensuring the delivery of high-quality, compliant, and person-driven services that promote self-determination, community inclusion, and improved health and life outcomes.
bottom of page