New York Supportive Housing Agency Policy Manual
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The New York Supportive Housing Agency Policy Manual provides a comprehensive operational framework for agencies delivering supportive housing services to individuals with disabilities, behavioral health conditions, histories of homelessness, and other complex needs throughout the State of New York. This manual aligns with the regulations established by the New York State Office of Mental Health (OMH), the Office of Temporary and Disability Assistance (OTDA), the Office for People With Developmental Disabilities (OPWDD), and the New York State Department of Health (NYSDOH). It also complies with Medicaid-funded Home and Community-Based Services (HCBS), the Empire State Supportive Housing Initiative (ESSHI), and federal HUD program requirements. The manual includes policies and procedures governing agency certification and funding requirements, tenant eligibility and intake, housing placement, lease and tenancy support, individualized service planning, coordination of behavioral health, medical, and community-based services, housing retention strategies, crisis intervention, staff qualifications and training, tenant rights and protections, documentation and reporting, incident management, emergency preparedness, and quality assurance. It emphasizes a Housing First, person-centered model that integrates safe, affordable housing with flexible, voluntary support services designed to promote stability, independence, and long-term community integration. This manual serves as a foundational resource for supportive housing providers in New York, ensuring the delivery of high-quality, compliant, and individualized housing and support services that address both clinical and social determinants of health.