Ohio Personal Assistance Services Policy Manual

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The Ohio Personal Assistance Services Policy Manual provides a comprehensive operational framework for agencies delivering Personal Assistance Services (PAS) under Ohio’s Home and Community-Based Services (HCBS) Medicaid Waiver programs. This manual ensures compliance with all applicable state and federal regulations, including those outlined by the Ohio Department of Medicaid, the Ohio Department of Developmental Disabilities (DODD), and relevant sections of the Ohio Administrative Code.
Designed to support the delivery of person-centered, culturally competent, and accessible care, the manual outlines protocols for client intake, assessment, service planning, and delivery of personal care services. It addresses critical areas such as client rights and protections, workplace and environmental safety, emergency preparedness, and staff roles and responsibilities. The manual also provides detailed guidance on service coordination, documentation standards, confidentiality, and ongoing quality assurance practices.
By implementing this policy manual, agencies can ensure high-quality, consistent, and compliant service delivery while supporting the dignity, independence, and well-being of individuals receiving personal assistance services across Ohio. This document serves as a vital resource for administrators, care teams, support staff, and oversight agencies in promoting excellence and regulatory adherence in personal assistance service provision.