Pennsylvania Supported Employment Agency Policy Manual

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The Pennsylvania Supported Employment Agency Policy Manual provides a comprehensive operational framework for agencies delivering supported employment services to individuals with disabilities in Pennsylvania. This manual aligns with the regulations established by the Pennsylvania Department of Human Services (DHS), including applicable sections of the Pennsylvania Medicaid Provider Manual and the Office of Developmental Programs (ODP) standards. It also ensures compliance with Medicaid waiver programs such as the Consolidated Waiver, the Community Living Waiver, and the Person/Family Directed Support (P/FDS) Waiver, as well as the Pennsylvania Office of Vocational Rehabilitation (OVR) guidelines and the Workforce Innovation and Opportunity Act (WIOA). The manual includes policies and procedures governing agency licensing and certification, participant eligibility and intake, person-centered employment planning, job development and coaching, workplace support and accommodations, staff qualifications and training, client rights and protections, data tracking and reporting, health and safety standards, service documentation and billing, and quality assurance. It promotes competitive, integrated employment opportunities that empower individuals to achieve financial independence and participate meaningfully in their communities. This manual serves as a foundational resource for supported employment agencies in Pennsylvania, ensuring the delivery of high-quality, compliant services that support individuals in achieving their career goals and maintaining successful long-term employment.